We collect only the information reasonably needed to operate our website, communicate with clients, deliver agreed services, maintain systems, process payments, and improve our business. We do not sell personal information for monetary consideration.
Who this policy applies to
This Privacy Policy applies to information handled by Joe Web Solutions through our website, contact forms, consultation requests, client onboarding, digital services, CRM and automation support, Virtual Assistant services, web and ecommerce work, data management, digital marketing support, AI-assisted content work, and related business operations.
When Joe Web Solutions processes personal information solely on behalf of a client, that client may determine the purposes and means of the processing. In those situations, the client’s own privacy policy and instructions may also apply.
Information we may collect
Information you provide directly
Depending on how you interact with us, you may provide information such as:
- Name, business name, job title, email address, phone number, and other contact information.
- Consultation requests, assessment responses, project requirements, service preferences, messages, notes, and support requests.
- Business files, content, images, documents, spreadsheets, product information, customer records, website materials, or other information needed to complete approved work.
- Account, platform, domain, social-media, CRM, advertising, ecommerce, or integration information that you authorize us to access for service delivery.
- Billing information, invoices, transaction records, and payment status. Full payment-card details are generally handled by third-party payment processors rather than stored directly by Joe Web Solutions.
Information collected automatically
When you use our website or supported online systems, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, timestamps, and similar diagnostic or usage data.
Why we use personal information
We may use information for legitimate business and service purposes, including to:
- Respond to inquiries, schedule consultations, prepare quotes, and evaluate project requirements.
- Create, configure, maintain, troubleshoot, or support websites, CRM systems, automations, ecommerce systems, data workflows, marketing assets, and related services.
- Provide Virtual Assistant, administrative, research, content, customer follow-up, reporting, and other approved support.
- Communicate about projects, service updates, appointments, invoices, renewals, support matters, and account activity.
- Process payments, maintain financial records, prevent fraud, and enforce contracts or policies.
- Monitor, secure, troubleshoot, and improve our website, systems, workflows, and service quality.
- Comply with legal, regulatory, tax, accounting, or dispute-resolution obligations where applicable.
Information we process for clients
Some services require Joe Web Solutions to access or process information that belongs to a client or the client’s customers, leads, employees, vendors, or users. This may include CRM records, form submissions, customer communications, pipeline information, spreadsheets, contact lists, website submissions, ecommerce information, or related operational data.
When we process that information on a client’s instructions, we use it only as reasonably necessary to provide the agreed service, maintain the system, troubleshoot issues, or meet legal obligations. Clients are responsible for ensuring they have the authority and appropriate notices or consents required to provide that information to us.
Cookies, analytics, and website technology
Our website may use cookies, local storage, pixels, analytics tools, or similar technologies to operate site features, remember preferences, understand traffic, measure performance, improve usability, prevent abuse, or support marketing activities where enabled.
Browser settings may allow you to block or delete cookies. Disabling certain technologies can affect how some website features work. Where applicable law requires consent for non-essential cookies, we may use consent controls before enabling them.
Email, SMS, calls, and marketing communications
If you provide contact information, we may use it to respond to your request, manage appointments, deliver services, provide account or support notices, send invoices, or communicate about an active business relationship.
Promotional or marketing communications are sent only as permitted by applicable law. You can ask us to stop non-essential marketing communications at any time. Service-related messages that are necessary to manage an active account, project, invoice, security issue, or requested support may still be sent.
When information may be shared
Joe Web Solutions does not sell personal information for monetary consideration. We may share information with trusted service providers or platforms when reasonably necessary to operate the business or deliver an approved service. These may include:
- Website, hosting, domain, cloud-storage, CRM, communications, automation, and ecommerce providers.
- Email, phone, SMS, scheduling, forms, analytics, payment, accounting, or customer-support providers.
- AI, content, design, video, data-processing, or productivity platforms used for approved client work.
- Independent contractors or specialists engaged for a specific approved project, subject to appropriate confidentiality expectations.
- Legal, tax, accounting, insurance, security, fraud-prevention, or professional advisers when reasonably necessary.
We may also disclose information if required by law, court order, valid legal process, or when reasonably necessary to protect rights, security, users, clients, or the public.
Payment and billing information
Payments may be processed through third-party payment providers. Those providers may collect payment-card information, billing addresses, fraud-prevention data, and transaction details under their own privacy policies and terms.
Joe Web Solutions may retain invoice records, payment status, transaction identifiers, service descriptions, billing contact information, and related accounting records for business, tax, legal, and dispute-resolution purposes.
Use of AI and intelligent tools
When appropriate for an approved service, Joe Web Solutions may use AI-enabled tools to assist with content drafting, summarization, research organization, image or video production, workflow development, data transformation, or other client-authorized tasks.
Information submitted to an AI-enabled service may be processed by that service provider according to its terms and privacy practices. We aim to limit the information shared to what is reasonably necessary for the task and avoid intentionally submitting highly sensitive personal information unless specifically required, authorized, and handled through an appropriate method.
How we protect information
Joe Web Solutions uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, malware, spyware, or disclosure. Depending on the service, safeguards may include access controls, account permissions, secure service providers, password-management practices, platform security settings, encrypted connections, backups, logging, updates, and malware or threat-protection features.
No website, cloud platform, email system, device, or method of electronic storage is completely secure. We therefore cannot guarantee that information will never be accessed, lost, intercepted, or compromised.
How long information is kept
We retain information only for as long as reasonably necessary for the purposes described in this policy, the client relationship, legal or accounting obligations, security, backups, dispute resolution, or enforcement of agreements.
Retention periods vary depending on the type of information, the service involved, contractual requirements, legal obligations, and whether the information is still required for an active client account or support relationship. When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where practical.
Information may be processed in other countries
Joe Web Solutions operates from Canada and may use service providers, cloud platforms, contractors, or technology systems located in Canada, the United States, or other countries. As a result, information may be transferred to or processed in jurisdictions with privacy laws that differ from those in your location.
Where required, we take reasonable steps to use providers and contractual arrangements appropriate to the nature of the information and the services being provided.
Your choices and rights
Depending on where you live and the law that applies, you may have rights relating to your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of certain personal information where legally available.
- Withdraw consent for certain processing where consent is the legal basis, subject to legal or contractual limitations.
- Object to or restrict certain processing activities where applicable.
- Request information about how personal information has been used or disclosed.
- Opt out of non-essential marketing communications.
We may need to verify your identity before completing a privacy request. Some information may be retained where required for legal, accounting, security, contractual, or legitimate business purposes.
If your request relates to information controlled by one of our clients, we may direct you to that client or coordinate with them as appropriate.
Children’s privacy
Joe Web Solutions provides business services and is not intended to collect personal information directly from children. We do not knowingly collect personal information from children without appropriate authorization or consent where required. If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.
External websites and services
Our website, emails, client systems, or deliverables may contain links to third-party websites, tools, platforms, or services. Joe Web Solutions is not responsible for the privacy practices, content, security, or terms of independent third parties. We encourage you to review their privacy policies before providing personal information.
Updates to this Privacy Policy
We may update this Privacy Policy when our services, technology, vendors, legal requirements, or business practices change. The updated version will be posted on this page and the “Last updated” date will be revised.
If a change materially affects how we handle personal information and additional notice or consent is required by law, we will take reasonable steps to provide it.
Questions or privacy requests
If you have questions about this Privacy Policy, want to make a privacy request, or believe information has been handled incorrectly, contact Joe Web Solutions using the details below.